How can I report an issue with Clockwork?

If you think you have encountered a bug/error in Clockwork, please report it to us at To ensure that we are able to replicate and resolve the issue as quickly as possible, please be sure to provide the following:

  • Where in Clockwork you were (ie. which tab, which project, which person's record, etc.)
  • What you were trying to achieve (e.g. I was trying to move 10 candidates from X Project to Y Project)
  • The steps you took to reach your desired outcome (e.g. I opened grid view, selected all relevant candidates, and then pressed the Update Selected Candidates button)
  • What happened instead of your expected outcome (e.g. when I pressed the button, my cursor wheel kept turning and turning and finally my browser connection timed out)
  • Any/all relevant screenshots (e.g. attached is a screenshot of the error page that appeared when my connection timed out)

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