How can I report an issue with Clockwork?

If you think you have encountered a bug/error in Clockwork, please report it to us at  support@clockworkrecruiting.com. To ensure that we are able to replicate and resolve the issue as quickly as possible, please be sure to provide the following:

  • Where in Clockwork you were (ie. which tab, which project, which person's record, etc.)
  • What you were trying to achieve (e.g. I was trying to move 10 candidates from X Project to Y Project)
  • The steps you took to reach your desired outcome (e.g. I opened grid view, selected all relevant candidates, and then pressed the Update Selected Candidates button)
  • What happened instead of your expected outcome (e.g. when I pressed the button, my cursor wheel kept turning and turning and finally my browser connection timed out)
  • Any/all relevant screenshots (e.g. attached is a screenshot of the error page that appeared when my connection timed out)

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